Questions we get before placing an order
Budgetary quote within one business day; firm itemized quote in 3–5 days.
Yes, most requests are tooling changes.
Both.
Our published product range focuses on tableting, encapsulation,
coating and downstream packaging. For projects that require full-line
engineering including granulation, mixing or drying stages, our team
can scope this on a project basis — reach out with your specific
requirement.
30% deposit, 70% before shipment, T/T or L/C.
30–45 days standard; 45–75 days for configured lines.
We quote FOB/CIF/DDP and handle all paperwork.
Material certificates, FAT reports,
IQ/OQ protocol templates ship with every machine.
Our engineer runs IQ/OQ with your team;
PQ run by your team with our support.
Log request via Support with serial number; ships within 5 working days.
We triage remotely first; scope agreed before any travel.
Yes — our rotary tablet presses support round, annular, engraved and irregular tablet shapes within standard tooling specifications.
Coating pan batch size should match your press’s hourly output within roughly one shift’s production — send us your press model and output, and we’ll confirm the right coating pan pairing.
Standard capsule filling machines support sizes 00#–5# and safety capsules A–E, filling powder, granules or pellets depending on model.
Not on the same machine, but both can share downstream stations (counting, blistering, cartoning) if line layout allows.
Yes — our automatic counting lines are configurable for round, square and other shaped bottles within the size ranges specified per model.
Standard accuracy is ≥99.9%, verified during factory acceptance testing before shipment.
DPP forming suits standard PVC/PTP formats; DPH is a higher-speed alternative for higher-volume lines. Tablet/capsule shape and target output determine which fits better.
Yes, within the paper box size range specified for the model — send your pack dimensions and we’ll confirm fit.
Batch sizes scale from small pilot volumes up to large commercial batches depending on model — tell us your target output and we’ll match the right size.
Format and viscosity both affect the right filling head — share your product’s flow characteristics and we’ll confirm compatibility.
Yes. Each machine has its own change-part list matched to your specific model — include the machine model in your support request so we send the correct part.
Didn’t find your answer above? Send us your question — an engineer reviews every submission, not a sales queue.
*An engineer reviews every submission — typically within 24 hours.
